Refund policy

 

 

 

Return Policy

You may return your unused and unopened product for a full refund within 30 days of the purchase date. Expect a full refund in the same manner in which the item was purchased. Allow 7 to 14 days upon receiving the item to process your return. It may take up to 30 days after that for the return to be visible on your next credit card statement.

If you believe you’ve purchased a defective trophy then it is the purchaser’s responsibility to contact Rivalry Trophy, LLC. within 15 days of delivery, and we will be happy to replace your product with another. However in order to replace trophies damaged during shipping we will need photos of the damaged trophy or the actual returned trophy itself. Photos of the box and the broken trophy will be needed.

If you find the need for another plaque then please contact us at info@rivarlytrophy.com, and we can discuss ways we can satisfy any requests.

Customers are responsible for return shipping costs unless the product is deemed defective or an error occurred when filling the order.